I was on the other facet of the desk” yesterday – I had a hospital appointment. My advise to you is ask your colleagues a number of questions, watch and hearken to how they deal with issues on the telephone and at the front desk, nobody can anticipate you understand every little thing straight away, this is one thing that may only come with time, training and experience.
If by likelihood there is a couple of affected person with the identical DOB – then ask the affected person to confirm their deal with – by asking the patient particularly over the telephone you are not divulging any information – it’s a bit completely different if they’re at the entrance desk – so keep in mind if you’re asking them to be discreet.
While much of the time, you’ll merely be taking messages for the live telephone answering service, there are times the place answering message service prospects provides you with issues and you’ll have to put your conflict resolution expertise to the test.
You possibly can simply have a list and just comply with that or you possibly can truly tick off the record as you go along – some Receptionists hold a their checklist as a few of their tasks only take place every different day or perhaps a few times every week.
It by no means ceases to amaze how new Receptionists (and fairly usually a longer servicing member of workers) know so little about their function – particularly the little issues that might make their role so a lot better, and in turn run a more environment friendly Reception area and the way it could be higher to your surgery and due to this fact giving top notch Buyer Care to your sufferers and clients.