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I was on the other facet of the desk” yesterday – I had a hospital appointment. My advise to you is ask your colleagues a number of questions, watch and hearken to how they deal with issues on the telephone and at the front desk, nobody can anticipate you understand every little thing straight away, this is one thing that may only come with time, training and experience.

If by likelihood there is a couple of affected person with the identical DOB – then ask the affected person to confirm their deal with – by asking the patient particularly over the telephone you are not divulging any information – it’s a bit completely different if they’re at the entrance desk – so keep in mind if you’re asking them to be discreet.receptionist jobs

While much of the time, you’ll merely be taking messages for the live telephone answering service, there are …