An insurance agent is a mediator between the insurance company and the customer. He presents the objective and schemes of the company to acquire customers and generate a sale.
As an insurance agent, one not only enjoys the liberty of flexible working hours and high paying commissions but also gets a considerable degree of autonomy in work methods. Though the perspective of free-will is quite exhilarating, the job is accompanied by pressure to meet targets, dealing with customers, and often requires a lot of traveling.
Therefore, if you are seeking a career as an insurance agent and want to know how to become an insurance agent, thenthe following are 5 essential qualities you must possess to be good at this job. Further, you can visit Mintpro to know more about this.
- Good communication skills
A major part of the job involves interaction with customers to explain the various policies and methodologies of the company you represent, and hence, it is crucial to be able to communicate clearly and effectively. Work profile includes negotiation, conflict resolution, and continuative communication.
The customers will be interested only if they find potential in the policy and that shall depend on how constructively you present the case. Often, customers might be distracted, disoriented or dispassionate and that requires you to perform at your best to keep them attentive and get them on board of the scheme.
- Emotional intelligence
As an insurance agent, one should not only work for the company but should also ensure the well-being of the customers. It is degenerative to be in the business just for the money. A sense of duty towards the customers is essential, especially when dealing with people in financial, health, or personal issues. It is important to be able to connect with the customers on a deep level, to earn their trust and help them see clarity in decision-making .
- Persistence and resilience
The most important quality of an insurance agent is the ability to continue despite dismissals. Most agents, no matter their efficiency, face rejection on a daily basis, but it is vital to bounce back into action and not be affected by the refusal of few customers. As an insurance agent, one needs a great deal of enthusiasm and zeal to be on the move throughout the day and to constantly approach customers with persuasion.
- Product knowledge and technical know-how
Following good communication and persuasion, it is necessary to have a sound knowledge of how to activate the scheme and fit the policy to suit the requirements of the customer. To be aware of the procedures, legal issues, and amendments and to be able to resolve all of the customer queries and satisfy the company target is highly essential of a good insurance agent.
- Credibility and good customer service
There is a famous saying “A satisfied customer is a job well done, a satisfied regular customer is an excellence.” Agents who provide timely response to inquiries and are easy to contact are preferred. These agents are successful in maintaining a sumptuous number of customers.
Remember that as an agent, you shall represent the company and for the customer, the credibility of the company and policy is what they perceive of you.
In conclusion, a job as an insurance agent can be exciting and profitable if you possess or can develop the right qualities.